Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rebelszn.store@gmail.com with your order number and reason for return. Once your request is reviewed and approved, we will provide the return instructions and return address. Please do not send any items back before contacting us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rebelszn.store@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Returns will not be accepted for items that have been worn, used, or damaged after delivery, or not in original condition. Items returned without original packaging or proof of purchase may not be eligible. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
For exchange requests due to change of mind, items must meet our return policy conditions. For orders with a total value of R1000 or more, REBELSZN will arrange and cover the cost of collecting the returned item and delivering the replacement. For orders under R1000, customers cover return shipping. Once we receive and approve the item, store credit is issued. If we send the wrong item or it's defective, REBELSZN arranges return and replacement at no additional cost in line with consumer protection laws. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your refund will be processed on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at rebelszn.store@gmail.com.

 

Nothing in this Returns and Refunds policy limits or excludes any rights you may have under applicable South African consumer protections laws.